Structured requests
Category, priority, description, access instructions, and photos—submitted by the tenant or created by you.
MAINTENANCE, ORGANIZED LIKE THE REST OF THE PROPERTY
Commercial property work order software that replaces the maintenance text thread
Tenants report issues through the portal or you create the work order yourself—track category, priority, assignment, estimates, and status from submission to close.
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Work order · Northline Commerce Center
AC not cooling
StatusIn progress
VisitTechnician scheduled 2–4 PM
Tenant viewStatus shared in the portal
Reported by tenant · Reviewed and assigned by owner
Illustrative product view · fictional demo property
How TenantPoint handles it
Four parts of maintenance work, one connected record.
Assignment and tracking
Assign to internal staff or a vendor from your own contact list, then track status through to close.
Estimates with owner approval
Record vendor estimates and require your sign-off, with a written reason, before an estimate above your threshold is accepted.
One history per property
Every status change, comment, and photo stays on the work order's timeline—tenant-visible where appropriate, internal where it isn't.
The outcome
Turn maintenance from a text thread you have to reconstruct into a work order with a status, an owner, and a history.
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Every request becomes a work order, not a text you have to remember
A maintenance request usually starts as a text, a call, or a tenant stopping you in the parking lot. None of that has a status, an owner, or a record six months later.
TenantPoint turns each report—submitted by the tenant through the portal or created by you directly—into a work order with a category, a priority, and a place for every update to live.
02 / 03
Assign it, track it, and keep spend under your control
Assign a work order to internal staff or a vendor from your own contact list—TenantPoint doesn't hand it off to a marketplace or a third party you don't control.
Vendor estimates are recorded against the work order, and an estimate above your configured threshold requires your explicit approval with a written reason before it's accepted.
- Categories: plumbing, electrical, HVAC, general repair, cleaning, landscaping, pest control, safety & security, and more
- Priorities from low to emergency
- Internal notes for your own team, tenant-visible notes for the tenant
- Recurring maintenance on a schedule you set
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What TenantPoint doesn't do here yet
TenantPoint doesn't dispatch work to a vendor marketplace, track SMS conversations, or record a final invoiced cost separately from the accepted estimate—only what you record directly. It also doesn't ask a tenant to confirm work is complete; that judgment stays with you.
A vendor never gets their own login. The vendor directory is a reference list for who you call—not a system a vendor logs into.
Good to know
Questions owners ask about this.
Can tenants submit maintenance requests?
Yes. Tenants can report an issue through their own portal login—category, description, priority, access instructions, and photos—which creates a real work order for you to review.
Can owners create work orders themselves?
Yes. You can create a work order directly for anything a tenant didn't report, including common-area issues with no tenant attached.
Can work orders be assigned?
Yes, to internal staff or to a vendor from your own contact list. TenantPoint doesn't dispatch to an outside marketplace today.
Does TenantPoint track what a repair actually cost?
It tracks vendor estimates and which one you accepted. There isn't a separate field yet for the final invoiced amount if it differs from the estimate.
Does a vendor get their own login?
No. Vendors are a reference contact list—name, phone, category, notes. You coordinate with them the same way you do today; TenantPoint just keeps the record.
Can I require approval before an expensive repair is authorized?
Yes. Set a spending threshold, and any estimate above it requires an owner or admin to approve it with a written reason.
Start with your first property